If you would like to cancel your booking please let us know as soon as possible. Deposits will not be refunded if less than 6 weeks notice is given.
We require a 50% deposit to be paid at the time of your booking. Payment can be made over the phone by debit card or cash. The remaining balance is due when you drop your cat off.
No un-neutered males are to be boarded.
Owners must provide a valid vaccination card on arrival. Cats should be vaccinated against cat flu and feline enteritis.
We also ask your cat is up to date on flea and worming treatment.
All cats will have a scratching post and toys in their pen, by boarding with us you are giving consent for your cat/cats to play with these, if they so wish.
Cats must arrive in a secure cat carrier.
Late collection must be advised by the owner or owners representative.
All rates are daily. The day of arrival and the day of departure each count as one day. If you know your arrival and departure time that would be really helpful. We do not offer any discounts for early departures or late arrivals.
If you have more than one cat, you agree they are happy sharing a pen or more than one pen should be booked. If a problem should arise, you are happy to separate them if necessary. Any additional payment to be made on collection.
All cats are left at the owners risk. Whilst every possible care and attention is given to each cat boarding with us, City Central Cattery does not accept responsibility for any loss of cats through illness, owners carrying baskets, or any other cause.
Should the need arise for medical treatment, we reserve the right to see a veterinarian. Wherever possible your own vets will be contacted or alternatively they will be taken to our own veterinary clinic, Highcroft Vets. The cost of this treatment will be borne by the owner.
City Central Cattery does not pass on any of your details to a 3rd party and are for administration purposes only.
By boarding your cat/cats with us you are agreeing to the above Terms and Conditions.